Join Questrade Financial Group as a WFM Intraday Analyst in a hybrid work model and drive operational excellence through real-time workforce management and scheduling strategies.

We are seeking a forward-thinking WFM Intraday Analyst to enhance our call center operations. In this role, you'll monitor staffing levels, manage unexpected absences, and analyze data trends for informed decision-making. Your ability to adapt to shifting workloads will be key in optimizing service delivery.

Key Responsibilities: • Manage schedule changes and track attendance efficiently • Monitor system performance and keep records current • Analyze call center data for effective forecasting • Develop reports to guide staffing and operational strategies • Collaborate with teams for precise scheduling execution

Requirements: • Over 5 years in a call center environment • Minimum 2 years in scheduling roles • Proficient in workforce management systems • Robust skills in MS Office applications • Ability to analyze and present data effectively

Contribute to transforming Questrade's workforce management practices and enhance your career. #J-18808-Ljbffr

📌 WFM Analyst Opportunity at Questrade (Winnipeg)
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📍 Winnipeg