Job Description Reporting to the Team Leader, you will be responsible for communicating with claimants, providers, and travel Suppliers to obtain required information and/or documentation needed for claim processing. You will be expected to ensure accuracy and quality of work while respecting service level agreements, turnaround times and providing a first-class customer experience. Role and Responsibilities Contact customers via phone, email, or letter to obtain missing information or documentation. Obtaining missing information from medical providers and travel suppliers via phone, or letter. Review, analyze and determine missing information and documentation to proceed with claim process. Access multiple internal and external platforms to obtain missing information / documentation. Adhering to service levels and turnaround time when following; with customers, providers and travel suppliers on missing information to complete claim process. Monitor incoming faxes and emails and manage according to guidelines including responses when required Ensure creation of appropriate follow-up workflows. Communicate and work closely with

📌 Claims Coordinator (Sherbrooke)
🏢 Global Excel Management
📍 Sherbrooke