Become a Customer Care Specialist for Well.ca’s agile team in Guelph and deliver outstanding service by utilizing your communication and troubleshooting skills. This hybrid role allows flexibility while supporting customer needs.
As a 12-month contract employee, your work hours will be from Monday to Friday, 10am to 6pm. You will strive to resolve customer issues immediately and maintain high standards of service while interacting with clients over the phone. Your insights and solutions will be critical in growing customer loyalty and enhancing the overall experience.
Key Responsibilities:
• Deliver friendly customer service over phone calls
• Address post-purchase problems thoughtfully
• Use proprietary software for customer communications
• Work alongside teams to resolve issues effectively
• Escalate unresolved concerns to Senior Customer Care
Requirements:
• Must hold a high school diploma
• 1-3 years of related work experience
• Strong oral and written communication skills
• Proven ability to handle sensitive situations
• Knowledge of Microsoft Excel necessary
Join Well.ca and support our mission of exceptional customer service quality and care.
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