Become a key player in client success as a full time remote Client Support Specialist supporting clients across South Africa. Deliver exceptional service and solutions to enhance their experience.
Our client seeks a dedicated Client Support Specialist with 2-4 years of experience in support roles. You will engage directly with clients, resolving inquiries and providing essential insights into products. This position thrives on effective communication and a proactive approach, ensuring every client interaction is positive and helpful.
Key Responsibilities:
• Assist clients via phone, email, and chat effectively
• Resolve inquiries and troubleshoot technical issues
• Provide guidance on product features and best practices
• Accurately document client interactions in the CRM
• Collaborate with teams to address client feedback
Requirements:
• 2-4 years in customer service or client support
• Deep understanding of customer service concepts
• Exceptional communication and listening skills
• Familiarity with CRM and ticketing systems
• Ability to manage multiple client requests remotely
Use your skills to drive client satisfaction in a supportive virtual workspace.
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📌 Full-time Remote Client Support Specialist (Kimberley)
🏢 Placements24
📍 Kimberley