Join Teleperformance as a Customer Service Assistant Manager, overseeing daily operations and inspiring team performance within a global contact center setting.Teleperformance seeks a dedicated Contact Center Manager, focusing on creating exceptional customer experiences while enhancing operational metrics. You will leverage your management experience to maximize team effectiveness and drive strategic initiatives. This role requires robust leadership alongside a commitment to maintaining high service standards and client relationships.Key Responsibilities:
Manage and enhance daily call center operations
Implement strategic improvements for productivity
Develop and manage department budgets
Ensure compliance with service and quality metrics
Lead and mentor a high-performing teamRequirements:
Minimum 3 years management experience in contact centers
Bachelor’s degree in business or related field
Competence in Microsoft Office and operational software
Solid adaptability and decisiveness
Positive impact through leadership and problem-solvingEmpower your team and deliver outstanding results at Teleperformance, a leader in customer experience management.#J-18808-Ljbffr

📌 Customer Service Assistant Manager Role Toronto
🏢 TP Canada
📍 Toronto