Join Capital One Canada as a Customer Resiliency Operations Manager in Toronto. Drive customer-first solutions while leading key operational initiatives.This managerial prospect at Capital One Canada is set in downtown Toronto, focusing on enhancing customer experiences during financial difficulties. As part of the Customer Resiliency Operations team, you will oversee a talented group of associates and manage third-party agencies. Your role is essential for ensuring compliance, performance optimization, and continuous improvement in customer interactions.Key Responsibilities:
Lead and develop a team of Operations Associates
Craft strategic initiatives for agency partnerships
Identify technology improvements to boost efficiency
Analyze data to inform operational strategies
Manage vendor relationships to meet performance goalsRequirements:
10+ years experience in business strategy and operations
5+ years managing outsourced suppliers
Direct responsibility for overseeing team performance
Experience in budgeting and financial forecasting
Solid communication skills with executive-level presentationsShape the future of customer service with creative strategies at Capital One Canada.#J-18808-Ljbffr

📌 Leading Customer Resiliency Operations Manager Toronto
🏢 Capital One
📍 Toronto