24 Sep
|
Socket.dev
|
Toronto
24 Sep
Socket.dev
Toronto
Shape the future of merchant operations at OTT Pay Inc. as a strategic Director in Customer Growth. Focus on onboarding, activation, and retention within a thriving fintech workplace.The Director will lead efforts to transform merchant applications into activated customers while providing direction to sales and support teams. This role centers on ensuring a smooth operational experience that includes managing customer journeys across all touchpoints, enhancing product usage, and fostering long-term relationships.Key Responsibilities:
Direct the merchant application and onboarding journey effectively
Ensure timely activation through coordinated implementation plans
Monitor exit indicators and usage trends among merchants
Facilitate educational and growth prospects for merchants
Analyze operational metrics for improvement initiativesRequirements:
Over 8 years of relevant experience in fintech or
📌 Ott Pay Merchant Operations Leadership Role Toronto
🏢 Socket.dev
📍 Toronto