Summary
The Team Manager is responsible for managing store staff, merchandise, and the overall client experience at the Yorkdale location. This role drives sales targets, maintains high operational and visual standards, and develops team members through coaching, training, and succession planning. The manager oversees daily store operations including POS and inventory accuracy and partners with corporate and visual teams to deliver an elevated luxury retail experience.

Responsibilities

Lead and develop a team of Client Advisors through regular coaching, reviews, and performance management

Recruit, onboard, and train staff to meet company standards and succession plans

Achieve sales goals and coordinate client relationship resources to grow the client base and appointment business

Oversee daily operations including POS usage, inventory management,



shrink control, and reporting

Collaborate with Visual Merchandising to implement merchandising standards and respond to market trends

Requirements

Business school or university degree, or equivalent experience

Minimum 5 years of retail experience with emphasis on operations, store management, or office administration, preferably in a luxury setting

Computer literate with proficiency in POS systems and various software packages

Solid client service, communication, and problem solving skills; candidates with client books preferred

Ability to work a flexible schedule including evenings, weekends, and holidays

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📌 Team Manager - Yorkdale (Ontario)
🏢 Brobston Group
📍 Ontario