Production Support Specialist (5+ years) to support client connectivity and payments production services using Unix/Linux, SQL, and observability tooling - 477 Our banking client is seeking a Production Support Specialist (5+ years) to support client connectivity and payments production services using Unix/Linux, SQL, and observability tooling
Join a Client Connectivity team supporting secure and reliable production services within a regulated banking workplace. This role focuses on L1/L2 production support, incident management, troubleshooting, and operational support for web technologies and payments-related systems in an on-premises environment. The position includes a mix of high-volume alert/ticket handling and deeper root-cause analysis across distributed systems and infrastructure dependencies. Candidates will work closely with engineering, infrastructure, network, and vendor teams supporting critical production operations.
Contract, Toronto, Hybrid, 2 days a week
Must Haves 5+ years in Production Support within banking technology or regulated environments
Hands‑on Unix/Linux , SQL , log analysis, and troubleshooting in distributed systems
Production support for Web Technologies , networking, HTTP, web security, and load balancing
Hands‑on Splunk , AppDynamics , Dynatrace,



Grafana, or equivalent observability tooling
Degree or diploma in a related field
Nice to Have Payments domain knowledge including connectivity channels, payment processing concepts, and message flows
Exposure to Oracle, MQ, IBM WebSphere, Open Systems, or Java/J2EE platforms
Public cloud experience
ITIL certification
Hands‑on exposure to Copilot or Claude
Responsibilities Monitor and support production services and respond to incidents and service requests within SLAs
Perform incident triage using logs, monitoring tools, and data checks to identify likely causes and implement fixes
Coordinate recovery activities with engineering, infrastructure, network, and vendor teams
Contribute to root cause analysis and post‑incident reviews to prevent recurrence
Create and maintain runbooks, knowledge articles, and operational checklists
Participate in change and release activities including patching, DR tests, and role swaps
Participate in weekend and on‑call support rotations aligned to service coverage requirements
Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

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📌 Production Support Specialist (5+ years) to support client connectivity and payments production serv (Ontario)
🏢 S.i. Systems
📍 Ontario