About this position
Build Your Career with Turf Care Products Canada

Join the Turf Care team and become part of an award-winning organization where you can learn, grow, and build a rewarding career.

For over 50 years, Turf Care Products Canada has been a leading distributor of premium turf equipment, irrigation solutions, robotic technology, and service support to golf courses, municipalities, and landscape professionals across Canada. As a privately owned company, our success has been built on strong relationships, exceptional customer service, and the dedication of our team.

We are committed to supporting the growth and development of our employees while fostering a collaborative and engaging workplace culture. Turf Care is proud to have been recognized as one of Canada’s Best Managed Companies for four consecutive years, achieving Gold Standard recognition. Learn more about us at www.turfcare.ca.

About the Opportunity

Turf Care Products Canada is seeking a highly motivated and customer-focused Customer Service & Parts Representative to join our growing team. This is a fully bilingual role requiring fluency in both French and English to support our customers.

In this role, you will be responsible for providing exceptional customer service, processing orders and inquiries, and supporting customers with product and parts information in a quick-paced environment. The ideal candidate is organized, professional, and thrives in a high-volume customer support setting.

What You’ll Do

Provide professional customer service and support to both French and English speaking customers

Respond to product,



pricing, program, and order inquiries accurately and efficiently

Process quotes, orders, returns, and customer transactions within the ERP system

Proactively communicate order status, availability, and shipping updates to customers

Handle a high volume of inbound and outbound customer interactions while maintaining professionalism and accuracy

Make outbound calls to support sales initiatives and strengthen customer relationships

Research and provide technical product information using vendor websites, manuals, and schematic software

Assist customers with navigating online tools, product resources, and manuals

Work closely with internal departments including sales, service, shipping, and purchasing to ensure a positive customer experience

Represent customer feedback professionally and contribute to continuous improvement initiatives

What You Bring

Fully bilingual in French and English (spoken and written)

Minimum 3 years of customer service, inside sales, parts, or related experience within a medium-sized business environment

Strong communication, listening, and interpersonal skills

Ability to multitask and remain organized in a fast-paced environment

Professional, patient,



and customer-focused approach

Solid problem-solving and decision-making skills

Proficiency with Microsoft Office, including Excel

Experience working with ERP systems considered an asset

Previous parts industry or mechanical experience considered an asset

Post-secondary education in business, customer service, or a related field preferred

Why Join Turf Care Products?

Competitive compensation package with a base salary, along with a company performance bonus.

Comprehensive benefits package, including health and dental insurance, a Health Care Spending Account, RSP matching, and a Health and Wellness Reimbursement program.

Ongoing training and professional development opportunities to enhance your skills and advance your career.

A supportive and collaborative work environment where your contributions are valued and recognized.

Join Our Team

If you're passionate about delivering exceptional customer service, enjoy helping customers find solutions, and thrive in a fast-paced environment, we'd love to hear from you.

Apply today and become part of a team dedicated to helping our customers succeed.

Turf Care Products Canada Limited is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Turf Care Products Canada Limited will make accommodations available to applicants with disabilities upon request during the recruitment process.

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📌 Bilingual Customer Service Representative (Ontario)
🏢 Turf Care Products Cana
📍 Ontario