Become the Manager of Customer Resiliency Operations with Capital One Canada in Toronto. Oversee team performance, improve processes, and ensure compliance while centering customer needs.In this leadership role, you'll guide a team of Operations Associates and partner with essential third-party firms. Your strategic insights will drive operational enhancements, improve customer interactions, and align with business goals—all while meeting regulatory standards.Key Responsibilities:
Lead and develop a high-performing team of associates
Strategize future agency and law firm partnerships
Identify technology enhancements for better efficiency
Monitor operational data for performance improvement
Facilitate cross-functional collaboration across teamsRequirements:
10+ years of relevant work experience
Robust background in cross-functional setting
Minimum of 5 years managing outsourced services
Advanced analytical skills with problem-solving focus
Excellent communication and team leadership abilitiesYour strategic vision and leadership will play a crucial role in reshaping customer experiences and operational excellence.#J-18808-Ljbffr

📌 Manager Of Customer Resiliency Operations Toronto
🏢 Capital One Group
📍 Toronto