Whistler Day Spa is seeking a Seasonal Front Desk Lead to join our team.

Education Requirements
What You Bring

Previous experience in hospitality, tourism, wellness, retail, or customer service

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to balance guest-facing responsibilities with project-based work

Comfortable learning new systems and technology

Positive, professional, and team-oriented attitude

Genuine interest in wellness, hospitality, and creating exceptional guest experiences

Responsibilities & Compensation:
Whistler Day Spa is seeking an experienced Front Desk Lead to join our team for a 7-month seasonal position.

This is a guest-facing hospitality role first and foremost, with additional responsibility for supporting daily spa operations, administrative tasks, and the team throughout the day.

You will be one of the main points of contact for our guests, helping create a warm, welcoming, and seamless experience from the moment they book until they leave the spa. As a senior member of the front desk team, you'll also be trusted to take initiative when smaller operational or staffing issues arise, help coordinate last-minute schedule changes or call-ins, and keep things running smoothly when management is not immediately available.

This role is ideal for someone with solid hospitality or front desk experience who is highly organized, dependable, calm under pressure, and comfortable taking on a little more responsibility than a traditional receptionist role.

What We Offer

$24 per hour

7-month seasonal position

Seasonal wellness contribution

Optional ski pass contribution

Complimentary monthly spa treatment

Staff discounts on treatments and retail products

Supportive, women-led team culture

What You'll be Doing

Guest Experience & Front Desk Operations





Welcome guests and provide exceptional customer service throughout their spa experience

Answer phones, emails, texts, and online inquiries

Manage bookings, schedule changes, cancellations, and guest requests

Process payments and maintain accurate guest records

Support therapists and daily spa operations

Complete opening and closing procedures

Help manage appointment flow and keep the spa running on schedule

Resolve routine guest concerns and know when to involve management

Maintain a clean, organized, and welcoming reception environment

Help ensure every guest feels genuinely cared for from arrival to departure

Front Desk Lead & Operational Support

Act as a reliable point of contact for the team when management is not immediately available

Respond calmly and practically to smaller day-to-day operational issues

Assist with staff call-ins, finding coverage, and communicating last-minute schedule changes

Help ensure key information is communicated clearly between the front desk, therapists, and management

Take initiative when something needs attention rather than waiting to be asked

Support new front desk team members as they learn systems and procedures

Help ensure front desk procedures and guest service standards are followed consistently

Escalate larger staffing, guest, or operational concerns to management when appropriate

Administration & Organization

Support management with scheduling, spreadsheets, documentation, and administrative projects

Keep internal systems,



guest information, and operational documents accurate and up to date

Assist with reporting, follow-ups, inventory, and other recurring administrative tasks

Maintain strong organization across the front desk and shared operational systems

Identify errors, missing information, or inconsistencies before they become larger issues

Complete assigned projects accurately and follow through without requiring constant reminders

Top Reasons To Work With Us:
About Us

Whistler Day Spa is a women-owned and operated spa located in the heart of Whistler Village.

We believe exceptional guest experiences begin with teams that feel supported, respected, and well led. We are small enough that your contributions have a visible impact and established enough to provide structure, support, and opportunities for growth.

We value people who take initiative, communicate well, care about details, and genuinely enjoy helping others.

What Experience You Need For This Position:
Required Skills & Experience

Previous guest-facing customer service or hospitality experience

Strong administrative and organizational skills

Comfortable using computers, booking systems, email, and spreadsheets

Confident handling guest concerns professionally

Comfortable taking initiative and making reasonable decisions independently

Ability to remain calm and organized in a fast-paced environment

Preferred Experience

Previous front desk, reception, shift lead, or supervisory experience

Spa, hotel, tourism, wellness, or hospitality experience

Google Workspace & Microsoft Systems

Mindbody or similar booking/POS software

Administrative support, reporting, or inventory management

Located inside Pan Pacific Village Centre in the heart of Whistler Village, across from Earls Restaurant.

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📌 Front Desk Lead - Seasonal (British Columbia)
🏢 WHISTLER DAY
📍 British Columbia