Elevate Pigment's support capabilities as a Technical Operations Specialist in Toronto. This hybrid role specializes in managing Technical Operations tickets and enhancing operational workflows.

You will play a vital role in maintaining high service quality while handling a considerable volume of operational requests. By collaborating with various teams, you will ensure customers receive top-notch assistance and assist in refining processes for better scalability. Your analytical mindset and service orientation will be key to enhancing our product operations.

Key Responsibilities:
• Provide operational support for Technical Operations inquiries
• Manage workflows related to standard operational requests
• Own high-volume ticket categories for efficient processing




• Identify and troubleshoot operational issues effectively
• Propose improvements to optimize existing workflows

Requirements:
• Minimum 2 years in technical or customer support roles
• Strong ability to communicate with technical and non-technical teams
• Detail-oriented with a focus on delivering quality work
• Proven ability to manage high-volume repeatable tasks
• Experience in a collaborative, fast-paced SaaS workplace

Contribute to Pigment's mission of delivering superior support as a Technical Operations Specialist in Toronto.
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📌 Technical Operations Specialist at Pigment (Ontario)
🏢 Pigment
📍 Ontario