Description

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY! With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of up-to-date-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more. CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets. YOUR DAY TO DAY:

We are looking for a

Lead Customer Order Coordinator

to join our Program Management Office. This is a senior working role responsible for the accurate and timely execution of customer equipment, spare parts, and service-related orders across the Amplifier and Generator product lines. The position oversees the complete post-order lifecycle for spare parts, repairs/RMAs, warranty and non-warranty repairs, evaluations, refurbishments, and field-service orders - from receipt of the customer purchase order through final shipment or return delivery while providing day-to-day

guidance, training, and workflow support

to the Order Management team. As a working lead, this position directly supervises Customer Order Coordinators while personally supporting complex, high-priority, and escalated orders. The role combines strong order-management discipline with elements of program coordination, including cross-functional action management, customer communication, performance reporting, issue escalation, and continuous improvement. YOU WILL BE ACCOUNTABLE FOR/TO:

Team Leadership & Workflow Coordination

Provide

functional leadership

, day-to-day guidance, and support to Customer Coordinators while remaining actively involved in order execution. Coordinate

work assignments, priorities, and coverage

with the manager to ensure deadlines and customer commitments are supported. Act as the

first point of escalation

for order-entry questions, process gaps, competing priorities, and execution issues before elevation to the Program Manager or functional manager. Train and mentor

new and existing team members on systems, procedures, customer requirements, and standard work while establishing consistent expectations for accuracy, responsiveness, and follow-through. Review team workflow and key order data for

accuracy and follow-through

, and promote clear, respectful communication across departments. Order Management & Execution

Own order execution

for assigned complex, high-priority, or strategically important equipment, service and spares orders. Ensure





ERP order entry

is accurate, complete, and aligned with approved quotations, contracts, customer purchase orders, and applicable requirements. Manage

orders

, including revisions, administrative changes, and supporting records throughout the order lifecycle. Support

returns, repairs, RMAs

, and spares coordination by the assigned customer or order. Schedule & Delivery Management

Develop and maintain order or program schedules in

Microsoft Project

including

milestones, dependencies, critical activities

, and committed delivery dates. Monitor customer approvals, purchase-order receipt, billing readiness, and other dependencies that could affect order execution or delivery.

Identify schedule risks

and potential delays, coordinate recovery actions, and

escalate issues early

with transparent owners and due dates. Prepare accurate

order status, milestone, and delivery reports

for Program Managers, internal reviews, Sales, and customers. Customer & Cross-Functional Coordination

Communicate directly with customers and Sales

regarding order status, priorities, delivery dates, documentation, and execution issues within the role's authority. Coordinate with Engineering, Operations, Planning, Supply Chain, Quality, Finance, Contracts, and Export Compliance to

resolve issues and meet customer requirements

. Respond promptly

to customer and internal inquiries, confirm ownership of open actions, and

follow through to closure

. Support

customer complaints and service-related issues

by coordinating the required internal response and ensuring actions are tracked. Process Improvement & Governance

Monitor backlog and ERP data integrity, identify recurring execution issues and sources of rework, and drive corrective actions. . Lead or support improvements

to order entry, status reporting, order review, returns, and factory-flow processes. Maintain

standard work templates, checklists, and reporting tools

; monitor performance indicators and recurring issues. Perform order and documentation

completeness checks

and route contractual, technical, quality, or export compliance questions to the responsible specialist. YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE:

Post-secondary degree or diploma

in Business, Engineering, Supply Chain, Operations Management, or a related field, or an equivalent combination of education and relevant experience. At least five years of experience





in customer order management, program coordination, operations coordination, customer service, manufacturing support, or a related role. Demonstrated experience coordinating

complex orders, schedules, and cross-functional activities

in a manufacturing environment. Working experience with

Microsoft Project

, including task planning, dependencies, milestones, schedule updates, and progress reporting. Working experience with

Microsoft Visio

, including process maps, workflows, and responsibility or handoff diagrams. Strong proficiency with

Microsoft Office

and experience using

JD Edwards ERP or other business systems

for order entry and tracking. Strong written and verbal

communication, organization, problem-solving, and follow-through

, with the ability to manage competing priorities and elevate issues at the appropriate time. Ability to coach colleagues

, support team priorities, and work effectively with a diverse customer base and cross-functional staff. Ability to meet all applicable

Controlled Goods Program requirements

. Experience in

electronics manufacturing

or another regulated industry such as aerospace, defense, medical, or communications is preferred. Experience with

Power BI, advanced Excel reporting

, shipping, export documentation, RMAs, or repairs is an asset. Technical knowledge of RF products

, Satcom amplifiers, medical generators, or the applicable customer base is an asset. WHO WE ARE:

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work setting, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us. CPI is proud to be an Equal Opportunity and Aff… WHAT WE OFFER:

Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow. We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!

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📌 Lead Customer Order Coordinator (Milton)
🏢 Communications & Power Industries
📍 Milton