Our client is a third-party logistics (3PL) provider specializing in the healthcare and industrial chemical sectors. As they continue to grow, they are seeking a proactive and relationship-driven Customer Success Manager to join their team. They are looking for someone that has experience within the pharmaceutical industry.

Position Overview: The Customer Success Manager will manage a portfolio of approximately 30–40 client accounts, serving as the primary point of contact to ensure service excellence, issue resolution, and long-term client satisfaction. This role is both strategic and hands-on, focused on strengthening relationships, managing escalations, identifying growth opportunities, and supporting operational excellence.

Key Responsibilities

Manage and nurture relationships across 30–40 customer accounts

Serve as the primary escalation point for client concerns and service issues

Proactively communicate with clients to ensure performance expectations are met or exceeded

Conduct Quarterly Business Reviews (QBRs) and ongoing performance meetings

Represent Our client at industry trade shows and client events

Collaborate with operations, compliance, and leadership teams to ensure seamless service delivery

Identify and help uncover additional sales or cross-sell opportunities within existing accounts

Prepare reports, analyze KPIs, and maintain detailed spreadsheets with relevant customer and operational data





Support continuous improvement initiatives and customer retention strategies

Assist customers with escalations, information requests and provide ongoing support.

Assist in worksheets for quoting.

Pharmaceutical Industry awareness and trending focused on B2B interface.

Identify, qualify, and build new business relationships with customers and prospects.

Build a strong communication network with customers through phone, prompt email follow up and in person visits.

Maintain CRM database of customers and prospects.

Qualifications

Experience within the logistics or 3PL industry is required

Solid understanding of supply chain operations, preferably within healthcare or industrial chemical sectors

Proven experience managing multiple client accounts simultaneously

Experience handling escalations and resolving complex service challenges

Strong analytical skills with the ability to manage and interpret data using spreadsheets

Excellent communication and presentation skills

Comfortable attending trade shows and traveling as required

What We’re Looking For We are seeking someone who is:

Relationship-driven and client-focused

Organized and able to manage multiple priorities

Comfortable working in regulated environments

Commercially minded with the ability to identify growth opportunities

Calm and solutions-oriented under pressure

This role uses AI‑assisted tools to support initial screening.

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📌 Customer Success Manager (Winnipeg)
🏢 Pivotal Integrated HR Solutions
📍 Winnipeg