We are seeking a Mainframe Production Support Specialist to join a technology team supporting critical payment and client connectivity services.
This is a hands-on production support role focused on maintaining service stability, troubleshooting incidents, coordinating technical recovery, and supporting ongoing operational improvements. The role is approximately 70% L2 support and 30% L3 support , with a strong emphasis on traditional mainframe technologies.
Key Responsibilities Provide technical production support and respond to system and service-related issues.
Investigate incidents and identify immediate solutions or mitigations to restore services quickly.
Troubleshoot issues across mainframe applications, infrastructure, scheduling, and connected systems.
Work alongside the Incident Manager and coordinate with technical teams during major incidents.
Communicate technical findings, service impact, recovery progress, and action plans to relevant stakeholders.
Escalate critical issues appropriately and support incidents through to resolution.
Problem Management & Continuous Improvement Participate in post-incident reviews and root-cause analysis.
Identify recurring production issues and recommend improvements.
Create and maintain knowledge articles, runbooks, and operational documentation.
Help improve service stability and reduce incident resolution times.
Change & Release Support Participate in change and release activities while following established policies and control requirements.
Support activities such as role swaps, disaster recovery testing,



patching, and system evergreening.
Identify and communicate potential risks during change planning and implementation.
Operational Support Work effectively in a global, virtual team environment.
Support changing priorities and multiple technical issues simultaneously.
Provide support outside standard business hours when required.
Participate in a weekend support rotation approximately once every 4 weeks .
Required Qualifications 10+ years of overall IT experience , with strong production support experience.
Strong hands-on experience with mainframe technologies .
Experience supporting production environments and resolving technical incidents.
Strong knowledge of:
COBOL
CICS
DB2
MQ
TWS
SPUFI
Experience with incident, problem, change, and release management processes.
Experience with disaster recovery practices.
Strong troubleshooting and problem-solving skills.
Experience working with APIs and mainframe technologies .
Strong communication skills and the ability to collaborate with technical teams across multiple regions.
Ability to work adaptable schedules, including weekend rotation and occasional support outside standard hours.
Familiarity with AI tools such as Microsoft Copilot and/or Claude.
Nice to Have Experience in banking , particularly corporate banking or payments.
Knowledge of banking payment systems.
Experience with:
SQL
Java/J2EE
Unix
Oracle
MQ
WebSphere
Experience with monitoring and observability tools such as:

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📌 Mainframe Production Support Specialist (Ontario)
🏢 Alquemy Searchnsulting
📍 Ontario