Enhance your career as a Team Lead in Customer Service Operations with Johnson & Johnson in Markham, Ontario. Lead critical projects that transform customer solutions through technology and operational excellence.
This role requires a strategic leader to oversee project management practices, ensuring effective execution of initiatives that improve customer experience across various platforms, including ERP and EDI. Your collaboration with cross-functional teams will be vital for successful project delivery and ongoing operational support.
Key Responsibilities:



- Drive project management for transformational initiatives - Translate business requirements into actionable plans - Own customer-facing systems and manage any operational issues - Implement process improvements and create supportive documentation - Analyze data to provide insights and inform stakeholders
Requirements: - University degree or equivalent experience required - At least 5 years in relevant fields with project management - Advanced skills in Microsoft Office and analytical tools - Familiarity with GxP and SOX settings desirable - Bilingual capabilities in English/French are advantageous
Bring your project management expertise to Johnson & Johnson's agile Customer Solutions team and make a meaningful impact in healthcare.#J-18808-Ljbffr

📌 Team Lead – Customer Service Operations At J&j Winnipeg (Canada)
🏢 7694-Johnson & Johnson Canada Inc. Legal Entity
📍 Canada