The reception attendant is responsible for providing a courteous, skilled, and efficient service to ensure customer satisfaction and maintain a positive experience at the hotel.

Main Responsibilities:
Welcome guests, handle check-ins and check-outs , and respond to their requests.
Make and modify reservations and maximize revenue through upselling.
Check availability, rates, and room types and assign rooms as needed.
Respond to calls, emails, and inquiries.
Effectively use the HotelKey system and reception reports.
Manage payments, the cash register, and deposits .
Collaborate closely with housekeeping and other departments.
Handle complaints and ensure follow-up on customer requests and issues .
Adhere to IHG/Holiday Inn policies and standards.
Proficient in written and spoken French and English.
Maintain a clean, qualified, and safe reception area.




Complete shift reports and ensure necessary follow-ups.
Be able to respond appropriately to emergency and security situations .
Inform guests about local attractions, restaurants, shops, and transportation options.

Desired Profile:
A person who is customer service-oriented, professional, courteous, organized, and capable of working efficiently under pressure , while following hotel procedures.

Physical Requirements:
The position involves long periods of standing and may require occasionally lifting weights of up to 25 lbs .
Available to work days, evenings, weekends, and holidays
Possible schedule: from 7 AM to 3:30 PM or 3 PM to 11 PM
Full time position
Speak French and English
First aid training (an asset)

📌 Reception Attendant Saint Jean Sur Richelieu (Canada)
🏢 Holiday Inn St-Jean-sur Richelieu Congrès
📍 Canada