At The Authentic T-Shirt Company®/SanMar Canada, we’re more than just a leading distributor of high-quality apparel; we’re a company that people love to be a part of. As Canada’s leading wholesale distributor in the imprintable apparel industry, we’ve built a reputation for excellence, and it all starts with our people. When you join us, you’re not just clocking in. You’re becoming part of a vibrant, supportive team that celebrates creativity, encourages growth, and values every voice at the table. We’re currently looking for a Warehouse Supervisor tojoin our incredible team in Whitby , ON. Come see what makes SanMar Canada different, and discover what’s possible when you’re part of something authentic.
JOB SUMMARY Reporting directly to the Warehouse Manager, the Whitby Warehouse Supervisor oversees all warehouse operations. The Whitby Warehouse Supervisor is responsible for the efficient flow of goods in and out of the warehouse to maximize customer responsiveness and satisfaction. The Whitby Warehouse Supervisor will ensure that all warehouse service objectives are met while maintaining expenses within established operating budgets. Additional responsibilities include facility maintenance and maintaining the intergroup relationships required for successful operations.
Required Qualifications & Experience A minimum of 5 years managerial experience in a distribution operations environment
Must possess strong negotiating skills and a demonstrated ability to manage people in a team environment
Must be computer literate (Microsoft Office / Windows / Warehouse Mgmt. Technology)
Possess and display a high level of self-motivation
Must possess exceptional conflict resolution skills, diplomacy, and tact
Must demonstrate critical thinking abilities on a continuous basis
Advanced knowledge of reviewing, analyzing, implementing, and improving KPI’s
Must be highly disciplined in time management
Must possess excellent communication and interpersonal skills, both verbal and written
Must be fully fluent in English ‑ reading, writing, and verbal
Ability to work with minimal supervision and demonstrate strong leadership skills
MHE certified
Must be able to safely operate the Order Picker and Walkie
Working Conditions 40 hours per week; occasional overtime required to meet departmental needs
Continuous walking, bending, pushing, pulling, stretching and lifting up to 50 lbs
Must be capable of working in both an office and warehouse environment
Able to work from a platform at heights of 20 feet or more
Use of a ladder
Periodic travel required to warehouses and/or management meetings
Must wear CSA-approved safety footwear with protective steel toes and personal protective
equipment as required
Job Responsibilities Manage and maintain all operations of the Warehouse
Ensure that departmental targets are set and consistently met (e.g. receiving turnaround, order
processing turnaround and accuracy, cycle count program)
Manage the workflow of all Inbound Operations from receiving to put away Responsible for activities in receiving, picking, checking, replenishment, shipping, and pickup operations




Responsible for resource planning, meeting daily goals
Responsible for meeting or exceeding established outbound customer service objective standards
Responsible for processing, invoicing, and shipping all orders placed before 5:00 PM to meet customer deadline expectations
Review specific GL expense account reports to meet budget restraints
Ensure effective supervision of all warehouse functions
Lead and manage a team of lead hands and warehouse associates in a fast-paced environment to achieve required objectives
Ensure that departmental targets are set and consistently met (e.g). receiving turnaround, order processing turnaround, and accuracy, cycle count program
Set and maintain departmental targets for efficiency and accuracy to ensure that the flow of goods through the facility is done in an optimum manner
Responsible for training and cross‑training of staff to ensure the continued productive operation of the department on all warehouse functions
Ensure that annual and monthly reviews are done on time
Successfully manage process improvement projects and possess the ability to react to change productively and proactively
Request staffing needs from the Warehouse Manager
Ensure that the warehouse is safe, secure, and complies with OHS regulations & enforce safety rules and regulations
Ensure effective management of inventory in the warehouse
Responsible for conducting all performance appraisals for direct reports in a timely manner
Provide effective coaching and feedback on a regular basis to direct reports
Responsible for enforcing and developing, training, and mentoring associates on a regular basis to ensure KPI’s are continuously being met
Lead monthly individual KPI meetings to ensure timely completion
Responsible for accessing/amending ADP daily to ensure employee hours are correct prior to payroll processing
Responsible for the implementation and handling of employee job code changes
Prepare disciplinary documentation for employees who are underperforming or display problematic behaviour
Responsible for carrying out employee disciplinary action as per the Progressive Discipline Policy
Ensure inbound receiving process flows smoothly from offloading to put away
Ensure put-away process is completed as quickly and accurately as possible
Responsible for updating off-site storage log regularly and accurately
Actively assists the JHSC with investigations and resolving any past, ongoing and new findings
Complete and submit employee incident reports to the Warehouse Managers and Human Resources right away
Maintain valid first aid certification
Research, discuss, and implement process improvements
In accordance with our Management Payroll Reporting Policy & SOP, the Warehouse Supervisor must:




Be aware of the payroll cutoff and processing dates
Review timesheets and correct any inaccuracies prior to submitting to the Warehouse Manager
Report any payroll discrepancies to the Payroll Department immediately in writing
Provide training or retraining to employees on the proper use of the ADP system
Enforce safety rules and regulations
Promote SanMar Canada’s Vision, Values, and Mission statement
Adhere to current and future company policies and standards to ensure a secure and agreeable working environment
Responsible for properly communicating and training department staff on current and future
company policies and standards to ensure a safe and agreeable working environment
Responsible for ensuring all policies are adhered to and must communicate any breach of policy to Human Resources or Senior Management
Assist in other areas of the Warehouse department and perform additional duties as required by management
Working Relationships & Communications Conducts general warehouse meetings
Shares input and ideas regarding regular team-building events
Coach’s employees in warehouse procedures
Addresses customer service concerns and inquiries
Works in cooperation and communicates effectively with all levels of the SanMar Canada team
Works closely with all internal departments to ensure superior customer service
Works closely with the Human Resource Department, providing support and feedback to continuously improve policies, s ensuring they are successfully implemented and enforced
Works closely with the co‑chair and members of the JHSC to ensure safety remains a top priority
Keeps co‑workers informed of activities that have implications to their department/respective shift
Collaborates with the operations leadership team to maintain and improve a progressive company culture
Supports senior leadership in the execution of strategic plans and works together with workmates to understand, communicate, and attain business goals
Maintains a facilitating role with subordinates
Has the ability to give and take constructive criticism
Supports and responds to SanMar Canada's customers’ needs and requests in a timely manner
Openly communicates any successes, concerns, or problems related to the job
Must hold themselves and the warehouse team accountable – communicating successes and feedback on a regular basis
Maintains a positive, upbeat attitude and promotes high team morale while focusing on productivity, accuracy, inventory control, and overall performance of staff in the warehouse
Actively supports the development, training, and performance of the operations team
Promotes a safe and positive culture at all times
Join an AMAZING team, and enjoy SanMar Canada's perks!
The Authentic T-Shirt Company/SanMar Canada is an Equal Opportunity Employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
We thank all applicants for their interest, however, only those considered for an interview will be contacted.

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📌 Warehouse Supervisor - (Morning Shift 8:30 AM - 5:00 PM) (Ontario)
🏢 The Authentic T-Shirt Company® /SanMar Canada
📍 Ontario