Who We Are
Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Company Description
Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description
We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Starting Rate
$20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65

Job Duties Include

Consistently offer professional, engaging and friendly service

Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.

Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed

Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly

Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded

Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required

All other duties as assigned.

Qualifications




Your Skills & Qualifications

Previous reservations or sales experience is an asset

Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset

Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

Strong computer skills with a working knowledge of Word, and Excel

Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Job Perks & Benefits

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive perks package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

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📌 Reservations Agent (British Columbia)
🏢 Fairmont Hotels and Resorts
📍 British Columbia