Join Forma.ai as an Enterprise Account Director, spearheading customer adoption and retention strategies. Utilize your expertise in account management within a cutting-edge sales technology setting.
In this pivotal role, you will manage enterprise accounts from the go-live phase, ensuring customers derive maximum value from Forma.ai’s platform. You’ll collaborate closely with diverse teams including Sales, Finance, and HR, driving customer initiatives forward and ensuring satisfaction and adoption. Your analytical skills will enable you to navigate complex stakeholder dynamics while promoting growth and long-term relationships.
Key Responsibilities:
• Own quarterly business reviews to drive client success
• Develop account success plans that align with client outcomes
• Track and analyze platform usage to guide decision-making
• Address potential churn risks and implement recovery strategies
• Collaborate for comprehensive expansion opportunities
Requirements:
• 5–8+ years in customer success or account management
• Demonstrated results in B2B SaaS environments
• Strong analytical and strategic thinking skills
• Experience engaging with executive stakeholders
• Familiarity with sales compensation management principles
Drive growth and account health as you take on the Enterprise Account Director role at Forma.ai, leading customer success to new heights.
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📌 Enterprise Account Director Role (Ontario)
🏢 Forma
📍 Ontario