Advance your career in IT management with the City of Windsor as the Service Desk Manager. Lead a team delivering top-tier technology support across municipal locations.

This regular full time position focuses on continuous improvement in service delivery and support. You will ensure effective management of service desk operations, initiate process improvements, and engage with internal and external stakeholders. Your leadership will drive a culture focused on customer service excellence.

Key Responsibilities:
• Oversee service desk incident and request management
• Implement best practices for technology support
• Conduct trend analysis for performance reviews
• Collaborate with IT for service delivery strategies
• Manage technology asset operations and budget

Requirements:
• Community College diploma or higher in Computer Science
• Over ten years of relevant technology experience
• Extensive supervisory experience in IT
• Proven ability to resolve complex customer issues
• Strong written and oral communication skills

Lead impactful technology services for the community of Windsor.
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📌 IT Service Desk Leadership Role in Windsor (Ontario)
🏢 City of Windsor
📍 Ontario