Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Full Time Permanent
Compensation: CAD $ 20.05/Hr
License Requirements: Criminal Background Check
Overview: The Front Desk Agent is responsible for welcoming hotel and casino guests and managing check‑in and check‑out processes. This role handles reservations, billing, room assignments, and guest inquiries with professionalism and efficiency. The agent provides information on hotel services, casino amenities, and promotions. They coordinate with other departments to ensure smooth, high‑quality guest experience in a fast‑paced environment.
Responsibilities: Welcome and assist hotel and casino guests with checking in, check‑out, and reservations
Verify guest information, issue room keys, and explain hotel and casino amenities
Handle billing, room charges, comps, payments, and cash or credit transactions
Answer questions related to hotel services, gaming areas, events, and promotions
Resolve guest concerns professionally and elevate issues when required
Coordinate with housekeeping, security, casino operations, and guest services
Maintain accurate records while following privacy, security, and compliance policies
Provide a polished, friendly first impression in a fast‑paced, 24/7 casino environment
Qualifications / Education and /or Experience Requirements: Minimum of 6 months in a similar role
Must possess good attitude, attention to detail,



and ability to work under pressure
Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission
Prior experience opening current properties/outlets preferred
Must be nineteen (19) years of age
Must be able to work on holidays and weekends, as well as flexible shifts
Physical Demands: Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast‑paced and often crowded and noisy. Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, excessive noise.
Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment,



but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, excessive noise.
Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Thank you for choosing us as your employer of choice! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!

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📌 Front Desk Agent - Front Office (Quebec City)
🏢 067 Hard Rock Ottawa Racetrack Emp Svc In
📍 Quebec City