As Section Manager, Contested Matters, you’re responsible for managing activities related to the handling of contested and complex claims nationwide. You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision-making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction.
Responsibilities Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwide
Take responsibility for team performance, results and skills development
Help your immediate supervisor organize work and plan operational activities for the unit
Coach and guide team members in making strategic decisions on highly complex claims and guide them in determining which priorities to focus on
Work closely with the life and health insurance claims teams to ensure claims are managed efficiently and consistently
Develop, implement and monitor the unit’s action plan to ensure it’s in line with the organization’s strategic directions
Define and enhance the unit’s services to maximize business results and client satisfaction
Identify opportunities for improvement and implement innovative solutions that promote operational efficiency and continuous improvement
Implement management practices that support engagement, talent development, diversity, employee attraction and retention, and change management
Ensure sound management of individual and team performance, as well as effective reporting
What we offer Competitive salary and annual bonus
4 weeks of adaptable vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement




Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Benefits apply based on eligibility criteria.
What you bring to the table Bachelor's degree in a related field
A minimum of six years of relevant experience, including two years in a management role
Experience in managing teams
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking parteners, members and/or clients
Knowledge of the legal field and the life and health insurance sector
Decision quality
Develops talent
Drive results
Work processes
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family Management (FG)
Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

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📌 Section Manager, Contested Matters (Quebec City)
🏢 Desjardins Group
📍 Quebec City