Leverage your expertise as an IVR & Contact Center Solution Architect with Salesforce in Toronto, ON. This contract role emphasizes voice-enabled solutions within a collaborative setting.

This position requires over 8 years of experience with designing, implementing, and optimizing voice-enabled contact centers using Salesforce and platforms like Amazon Connect. You will utilize your strong CRM and telephony background to deliver exceptional customer service and coordinate omni-channel solutions across various platforms.

Key Responsibilities:
• Design and implement voice-enabled contact center architectures
• Troubleshoot Salesforce integrations with internal/external systems
• Configure omni-channel experiences across voice and digital




• Customize Salesforce using Apex and other tools
• Lead deployment and manage a technical team

Requirements:
• 8+ years in contact center solution design
• Proficiency in Salesforce Service Cloud Voice
• Knowledge of IVR flows and customer routing profiles
• Expertise in CRM and customer service operations
• Experience with Amazon Connect is advantageous

Bring your technical vision to life and enhance customer interactions via Salesforce solutions in Toronto.
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📌 IVR & Contact Center Architect in Toronto (Ontario)
🏢 apptoza
📍 Ontario