Drive innovation at Amazon by leading as a Senior Software Engineer for the CHEX team in Toronto, Ontario. Deliver cutting-edge customer service tools using AI and modern technology.

This role places you at the forefront of developing transformative solutions within Amazon's customer service organization. As a senior engineering leader, you will own the architecture and mentor others while ensuring alignment with best practices. Collaborating with cross-functional partners, you’ll create systems that enhance the efficiency of customer service agents globally.

Key Responsibilities:
• Spearhead architecture from Lambda to frontends
• Craft strategies for scalable technical solutions
• Mentor fellow engineers while leading projects




• Engage with Product and Data Science teams
• Deliver quality software consistently in an agile setting

Requirements:
• 5+ years of experience in software engineering
• Proven programming skills in relevant languages
• Robust background in systems design and architecture
• Leadership experience as a mentor or tech lead
• Familiarity with Generative AI application development

Lead the charge in revolutionizing customer service technology at Amazon with your engineering acumen.
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📌 Lead Software Engineer for Amazon CHEX (Ontario)
🏢 Amazon Development Centre Canada ULC
📍 Ontario