Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk Governance, Frameworks & Standards to lead the development and evolution of the enterprise AI Model Risk Management framework from an independent second-line perspective. This role offers a unique opportunity to shape how AI, Generative AI, and Agentic AI are governed across the organization by translating emerging risks, regulatory expectations, and industry practices into practical and scalable requirements. The successful candidate will combine strong AI and data science knowledge with exceptional policy development, stakeholder engagement, training, and communication skills to drive consistent and effective AI risk management. This role will play a key part in enabling the responsible adoption of AI while strengthening governance maturity across the enterprise.

Position Responsibilities

Lead the development, maintenance, and enhancement of AI Model Risk Management policies, standards, procedures, methodologies, and governance guidance.

Translate evolving regulatory requirements, industry developments, and emerging AI risks into practical, risk-based governance requirements.

Develop and maintain Line 2 oversight methodologies, challenge frameworks, assessment tools, templates, and governance playbooks.

Establish governance requirements and risk management expectations for machine learning, Generative AI, foundation models, retrieval-augmented generation (RAG), and Agentic AI solutions.

Provide authoritative interpretation of AI model risk policies, standards, and governance requirements across the enterprise.

Design and deliver AI model risk training, awareness programs, job aids, and stakeholder education materials.

Develop executive presentations, governance committee materials, briefing notes, and communications for senior leadership.

Partner with business, technology, data science, legal, compliance, privacy, cybersecurity, validation, and risk teams to support consistent adoption of AI governance requirements.

Support targeted oversight reviews, thematic assessments, and challenge activities requiring policy interpretation or technical expertise.

Monitor emerging AI technologies, regulatory developments, and industry best practices to continuously enhance the framework.

Required Qualifications

7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.

Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering, Risk Management, Business, or a related discipline.

Experience in AI Governance, Model Risk Management, Data Science, Machine Learning, Technology Risk, Policy Development, Model Validation, or related disciplines.

Experience developing policies, standards, governance frameworks, procedures, methodologies, or enterprise risk programs.





Experience working with AI and machine learning solutions within financial services or another highly regulated industry.

Proven ability to develop executive communications, governance materials, training content, and stakeholder-facing guidance.

Strong stakeholder management, communication, and influencing skills.

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications

Advanced understanding of AI Model Risk Management frameworks and model lifecycle governance.

Experience designing governance requirements for Generative AI, large language models, foundation models, RAG, and Agentic AI.

Practical familiarity with Python, SQL, R, machine learning workflows, or analytics environments.

Experience translating regulatory requirements into enterprise-wide policies and governance standards.

Experience developing training programs, learning materials, or organizational capability-building initiatives.

Knowledge of AI-related regulatory expectations, responsible AI principles, technology risk, privacy, cybersecurity, and data governance frameworks.

Experience supporting executive committees, governance forums, or board-level reporting.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です




マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。

Referenced Salary Location
Toronto, Ontario

Working Arrangement
ハイブリッド勤務

Salary range is expected to be between
$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable perks, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Manager / Senior Manager, AI Model Risk Governance, Standards & Enablement (Ontario)
🏢 Manulife Financial
📍 Ontario