Sustainable waste management, Recycling

Position: Customer Service Representative

Organization: Recycling Alternative

Location: fully on-site at the company's office near downtown Vancouver BC

About Recycling Alternative: Recycling Alternative is a Social Purpose business, passionate about reducing waste in our community and committed to ‘Transforming Our Wasteful Ways’. We work with our clients and customers to manage & reduce their waste through best practices program design, innovation, information, education, engagement, including service delivery excellence.

Customer Service Representative
Recycling Alternative (RA) provides recycling collection in Vancouver and the surrounding areas. This position will sit at the nexus of customer service and logistics, ensuring the operations respond to the service needs of the customers, and the operations team has all the required details to successfully service sites. This role works closely with other Customer Service Representatives and Account Managers within the customer service team, as well as Dispatchers and Operations staff. This role reports to the Lead Account Manager. As a Customer Service Representative, you'll often be the first voice a business or resident hears from Recycling Alternative — making you a key part of how we turn our mission of Transforming Our Wasteful Ways into a daily reality across the Lower Mainland.

Tasks

Respond to customer inquiries on service schedules, new service inquiries,



general recycling questions, and other inquiries via phone and email.

Support the operations team in resolving issues reported by drivers

Supporting education and engagement sessions and the sales team

Support accounting team in monthly billing cycle

Data entry as required

Knowledge & Skills

Proficient computer & equipment skills

Software experience: Google Suite; experience with CRMs preferred

Customer service skills — confident speaking on the phone, in person, and over email

Good understanding of data entry requirements and tasks

Interest in recycling and sustainable waste management an asset

Driving licence preferred but not required

Soft Skills

Creative problem-solving and Independent thinking

Proactive & enthusiastic working style

Professionalism, courteousness and strong service-based values

Team player with a positive, collaborative attitude

Highly effective and transparent communicator

Detail-oriented

Working Conditions

The position is permanent, full time 40 hours per week.

Hourly rate of $23.00

Work location is the RA office at 457 Industrial Ave, Vancouver

Work is primarily office-based, but may involve some customer visits out of the office

Benefits

Casual dress

Company events

Health benefits after 6 months

Transit subsidy available after 3 month probation period / or Bike to work benefit

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📌 Customer Service Representative (British Columbia)
🏢 GoodWork.ca
📍 British Columbia