Elevate operations at CAA Club Group as the Strategic Director of Operations. This critical role focuses on quality assurance, team leadership, and operational strategy to improve member services.

You will report to the Senior VP, leading approximately 50 employees while ensuring compliance and excellence in back-office operations and special investigations. Your strategic vision will drive continuous improvement initiatives and enhance service quality through productive workforce management. Cooperation with IT and business systems will be essential for operational success.

Key Responsibilities:
• Lead operational strategies and quality assurance efforts
• Engage and develop a high-performance team




• Supervise member-related back-office operations
• Oversee scheduling and capacity optimization
• Detect and investigate fraud with precision

Requirements:
• Post-secondary education in relevant fields
• At least five years of leadership experience
• Knowledge of profit-and-loss management
• Familiarity with process improvement techniques
• Experience in a 24/7 operational environment

Make a significant impact on CAA Club Group operations with your strategic insights.
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📌 Strategic Director of Operations at CAA (Ontario)
🏢 CAA Club Group
📍 Ontario