WHO WE ARE
Peninsula Co-op is a Vancouver Island–based co-operativeoperating liquor stores, a grocery store, fuel and convenience centres, andcommercial cardlock and home heating services. Proudly certified as a GreatPlace to Work®, we are guided by strong People First values and committed togiving back through member rebates, staff profit sharing, and meaningfulcommunity investment.

WHAT WE’RE LOOKING FOR
We are looking for a Representative, Member &Commercial; Services to join our team at our Support Office. This isan in-person full-time position working 40 hours per week in Saanichton,BC.

This role provides excellent service and administrativesupport to our members and commercial account holders while supporting accountadministration, billing, payments, Home Heating orders, and other financial andoperational processes.

Our ideal candidate is:

Experienced in customer service, accountsreceivable, member/customer accounts, or credit and collections, with at least1 year of related experience

Familiar with point-of-sale systems, invoicing, payment processing,accounts receivable procedures, and/or electronic billing systems

Accurate and detail-oriented, with strong dataentry and record management skills

Comfortable using Microsoft Office, particularlyExcel, and able to learn accounting and billing software

A high school graduate; post-secondary educationin accounting, business, or a related field is considered an asset

Approachable, professional, and committed toproviding excellent member and customer service

Organized and able to manage multiplepriorities, deadlines, and follow-up requirements

A strong communicator who works collaborativelywith others and recognizes when more complex issues should be escalated





WHAT YOU’LL DO

Respond to inquiries related to Membership andCommercial accounts

Maintain accurate membership and accountinformation, documentation, and records

Review Home Heating orders and help coordinatedeliveries

Promote Home Heating, Cardlock, and Commercialservices to members and account holders

Process payments, prepare bank deposits, andhelp resolve payment discrepanciesSupport invoicing, accounts receivable,reconciliations, inventory audits, and month-end processes

Provide administrative support including dataentry, filing, document organization, records management, and correspondence

Coordinate gift card and charge card orderingand distribution

Support compliance audits, special projects, andother accounting and membership-related activities as required

WHAT WE OFFER
In addition to a wage range of $21.32 – $26.65 per hour with the starting wage based on experience, we offer a great benefits packagethat includes:

Quarterly performance bonuses and annual profitsharing

Excellent group benefits (health, dental,vision)

Up to 6% pension matching opportunities

$300 reimbursement per year for personal healthand wellness

Employee discount programs

Educational funding support

Paid volunteer opportunities

Paid top up for parental and compassionate careleave

Growth opportunities and development opportunities

Peninsula Co-op is an equal opportunity employer. We’reproud to foster a safe, inclusive, and supportive workplace where team membersare valued and encouraged to grow. If you require accommodation at any stage ofthe recruitment process, please notify the People, Culture & Community team at [email protected].

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📌 Representative, Member & Commercial Services (British Columbia)
🏢 Kaizen Lab
📍 British Columbia