Reporting to the Operations Manager, Campus Services, the Campus Service Associate provides a variety of support services for Campus Services, including the oneCARD office & the Campus Store and is responsible for 1st level front-line customer service for all clients. This incumbent is responsible for the daily production of oneCARDs, selling services offered through the oneCARD, completing daily reconciliations, deposits and performing Point of Sale (POS) functions for the Campus Store and oneCARD transactions. The incumbent also provides front-line customer services and performs related tasks such as visual merchandising, answering e-mail and telephone inquiries, assisting customers in the store, performing cashier duties, and helping with some general duties for shipping and receiving, e-commerce order fulfilment and course materials.

As well as assists with part time student hiring, training, scheduling and onboarding for Campus Services. The incumbent is responsible for setting high customer service standards by providing an optimal client experience through indirect or direct interactions

What You’ll Be Doing

- Assists with general issues with digital course materials, as well as assists with hiring, training, scheduling and onboarding of part-time student staff for Campus Services.
- Producing and replacing lost OneCARD cards for students, staff and faculty.
- Selling services offered through the oneCARD program
- Operation a computer, video camera and a printer along with completing daily reconciliations of oneCARD and Campus Store deposits.
- Performing all Point of Sale (POS) transactions for oneCARDs and the Campus Store, including refunds and deposits.
- Assisting students in the purchase, processing, and activation of their digital book access codes and finding requested merchandise needed for their course.
- Providing key front line customer service and clerical duties in person, telephone and email by answering inquires for oneCARD office and the Campus Store.
- Communicating online ordering process to students, including taking them through each individual step from finding their course materials through to completing their purchase.
- Maintaining adequate inventories of office supplies including receipts and the reproduction of in-house produced forms, policies and procedures.
- Executing the count of weekly supplies office supplies to ensure the oneCARD office and the Campus Store office operates with minimal disruption
- Completes Campus Store e-commerce order fulfillments, special orders via email or telephone by documenting information required for ordering and assists with shipping and receiving duties.
- Assisting with set-up, cleaning and maintenance of Point-of Sale, ID computers, printers and all relative peripheral equipment.
- Driving traffic to oneCARD and Campus Store websites using social media including FaceBook, Twitter, Instagram, Pinterest etc. creating promotional plans. Updating the oneCARD and Campus Store website.
- Assisting with coordinating hardware repairs, warranty & parts replacement with service providers. Maintaining and updating files for hardware warranties,



service contracts and the security of all computer/relative equipment
- Resolving clients’ problems with non-functioning cards, checking status of the client using related databases.
- Ensuring all equipment is in working order and performing regular maintenance checks (oneCARD POS, card readers etc.)
- Performing end of day POS system reconciliation and ensuring proper office equipment is in place for following day
- Design and install eye-catching in-store displays, window displays, signage, and promotional setups that align with seasonal themes and campaigns.
- Work closely with store managers, buyers, and marketing teams to understand sales goals, promotions, and inventory levels. Support store staff with training or guidance on maintaining visual standards daily.

- Use data on foot traffic and sales trends to adjust displays and floor layouts to drive add-on sales and impulse purchases. Identify underperforming product areas and re-merchandise to boost customer interest.
- Set up merchandising for store openings, seasonal sales, graduations, and other special events.
- Developing, maintaining and sharing skills in a rapidly changing environment, including researching new products, tools and attending webinars.
- Provides other retail-related duties as needed, such as cashier duties, receiving merchandise into the store, gift card maintenance, filing, helping with graduation ceremonies or other events, and assisting with the annual inventory count.
- Performing other related duties as assigned during peak periods.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion. You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as a community builder.

You demonstrate excellent judgement, initiative and creative problem-solving skills.

You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly.

The Successful Candidate Will Also Meet The Following Requirements

- 2-year degree or diploma in Business, Office Administration, Retail Management, Visual Merchandising or a related field.
- Minimum of 2 years experience in a busy automated business office, with in-depth knowledge of oneCARD, Visual Merchandising, Campus Store operations and payment processing (equivalencies to be considered).
- Digital camera equipment, ID card/software knowledge.
- Experience with Point of Sale (POS) equipment and daily reconciliations.
- Experience with Microsoft Office Suite

Who We Are Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027:



Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Department: Facilities and Campus Services

Primary Work/Campus Location: Davis (may be assigned activities at any Sheridan campus)

Work Categorization: Resident Position | Fully on-site 5 days/week

Reference #: J0926-0602

Employee Group: Support Staff – Appendix D

Type of Vacancy: This is a replacement position

Payband: F

Hourly Range: $32.74 – 37.78

Hours/Week: 37.5

Hours: 8:30 am – 5:00 pm

Application Deadline: September 30, 2026

Application Details: This is a temporary position that may continue until August 2027.

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion.

As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

📌 Campus Services Associate (Temporary) (Brampton)
🏢 Sheridan College
📍 Brampton