About us
At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About you
You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on current challenges and be part of something small that is growing into something big. Second language fluency is an asset.

What You'll Do

Manage the customer life cycle for our mid-size strategic customers

Be responsible for key metrics such as Customer Health, Retention, and Expansion

Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals

Engage as a mentor across the wider Customer Success team

Serve as a key voice of our customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences

Maintain impeccable records in our Customer Success software

Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized





Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Requirements

You have at least 1 year of experience in a Customer Success or Account Management role

You have direct experience working with Enterprise customers and managing a book of business

You can quickly learn and prioritize technically complex processes and tasks

You are professional and comfortable engaging C-suite executives

You can manage tight deadlines (but you can control much of your own schedule)

You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce

You have explicit communication skills, both written and verbal

Experience in SaaS is a plus

Bonus asset:Fluency in French

About our culture

We're a remote-first company that encourages our employees to work from where they're most productive.

We work in tight-knit teams to cultivate an ownership mentality.

We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.

We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.

Work anywhere in the world for up to 3 months!

We value families, by offering a parental leave program

We offer a work-from-home stipend

Your birthday (and our company's birthday) is a day off!

Expected salary range, Ontario based: $65,000 - $85,000 + quarterly bonus + other benefits.

Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at [email protected]

#J-18808-Ljbffr

📌 Customer Success Manager (Mid-Market) (Manitoba)
🏢 Leap Tools
📍 Manitoba