Salary Range: $105,000.00 To $115,000.00 Annually

ABOUT US:
At West Coast Seniors HousingManagement, we see our communities as a family and we are equally committed toour residents and our staff. We provide an engaging work environment and treateach other with respect and dignity. We invest in the growth and development ofour teams to actively participate in the creation of memories and moments thatmatter to our residents.

SUMMARY OF POSITION:
Reportingto the Director, the General Manager (GM) is accountable for managing andproviding leadership for assigned site-based operations.

TheGeneral Manager (GM) is a key leader in the Community and is responsible forall elements of our Community Engagement Strategy and ensuring optimal qualityof care and customer service and satisfaction, along with the implementationofall standardized regional and clinical policies and processes.

Throughthe direct leadership and management of people and resources, the GM overseesthe operational and administrative activities of operations and fosters anenvironment that empowers and supports individuals to provide safe, highquality care.

TheGM ensures clinical operations at the site are delivered in an effective andefficient manner through consultative advice on clinical service design,policies and procedures, as well as management and leadership.

TheGM will have responsibility for, and oversight of, the site’s operating budget,as well as adherence to Direct Care Hour (DCH) accountability.The GM will be a consistent and activeparticipant in any site-based marketing initiatives and will be responsible forensuring occupancy targets are met.

COMPETENCIES

1.Engage and mobilizeyour team to achieve the purpose, goals, objective and key results of theorganization.

2. Be an engagedcollaborative team player, developing and maintaining professionalrelationships that support and strengthen the organizational culture andpurpose.

3. Model the values andleadership behaviours of organization and inspire other to do the same.

Leads Self

1.Self-Awareness: Isaware of own assumptions, values, principles, strengths and limitations.

2. Manages Self: Takesresponsibility for own performance and decisions

3.



Develops Self:Actively seeks opportunities and challenges for personal learning, characterbuilding and growth.

4. Demonstrates Character:Models qualities such as honesty, integrity, resilience and confidence .

EngagesOthers

1. Fosters theDevelopment of Others: Supports and challenges others to achieve professionaland personal goals.

2. Contributes to theCreation of a Healthy Organization: Creates an engaging environment whereothers have meaningful opportunities and the resources to fulfill theirexpected responsibilities.

3. CommunicatesEffectively: Listens well, encourages open exchange of information and ideasusing appropriate communication media.

4. Builds EffectiveTeams: Facilitates an environment of collaboration and cooperation to achieveresults.

5. Required to work positively andcollaboratively with all team members and supervisors.

AchievesResults

1. Sets Direction:Inspires vision.Identifies, establishesand communicates explicit and meaningful expectations and outcomes.

2. Strategically AlignsDecisions with Vision, Values and Evidence: Integrates organizational mission,values and reliable, valid evidence to make decisions.

3. Take Action to ImplementDecisions: Acts in a manner consistent with the organizational values to yieldeffective, efficient public-centered service. Demonstrates business acumen byefficiently and effectively identifying and managing human, capital, financialand information resources.

4. Assesses andEvaluates Results: Measures and evaluates outcomes. Holds self and othersaccountable for results achieved against benchmarks. Corrects course asappropriate.

DevelopsCoalitions

1. Builds Partnershipsand Networks to Great Results: Creates connections, trust and shared meaningwith individuals and groups.

2.



Demonstrates aCommitment to Customers and Service: Facilitates collaboration, cooperation andcoalitions among diverse groups and perspectives to improve service.

3. MobilizesKnowledge:Employs methods to gatherintelligence.Encourages open exchangeof information.Uses quality evidence toinfluence action across the system.

4. NavigateSocio-Political Environment: Is politically astute. Negotiates throughconflict. Mobilizes support.

SystemsTransformation

1. DemonstratesSystems/Critical Thinking: Thinks analytically and conceptually; questions andchallenges the status quo to identify issues, solve problems and design andimplement effective processes across systems and stakeholders.

2. Encourages andSupports Innovation: Creates a climate of continuous improvement and creativityaimed at systematic change.

3. StrategicallyOriented to the Future: Scans the environment for ideas, best practices andemerging trends that will shape the system.

4. Champions andOrchestrates Change: Actively contributes to change processes that improvehealth service delivery.

QUALIFICATIONS:

1. Completion of undergraduate degree in health sciences or related field, plus 7 (seven) years’ recent related experience, including two (2) years in leadership role; or an equivalent combination of education, training and experience.

2. All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

SKILLS AND ABILITIES:

1. Knowledge of Ms. Office and email applications

2. Knowledge of Residential Care Licensing Act and Occupational Health and Safety

3. Able to plan, organize and direct the operations of the facility

4. Innovative, creative thinker

5. Ability to multi-task

6. Must be able to read, write. and verbally communicate effectively in English

7. Customer service oriented

8. Ability to maintain effective interpersonal and team relationships

9. Conflict resolution skills

10. Demonstrates empathy and understanding of the needs of seniors

West Coast Seniors Housing Management

is an equal opportunity employer.

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📌 General Manager (British Columbia)
🏢 Rosemary Heights Seniors Village
📍 British Columbia