Work Location Toronto, Ontario, Canada
Hours 37.5
Line of Business Technology Solutions
Pay Details $81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description KEY ACCOUNTABILITIES CUSTOMER Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational risk
Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met




Deliver effective and defect‑free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
Interact with clients to provide quality service/solutions consistent with objectives and client requirements
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational setting
May build and deploy base infrastructure components such as servers, operating systems and middleware for all environments
May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets
May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes
Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff,



monitoring and with minimal impact to the business
Respond to requests for information and assist project teams in evaluating alternate approaches
May develop a working relationship with 3rd party vendors as required to fulfill support requirements
SHAREHOLDER Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
May monitor the performance of the environment by using meaningful metrics
Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
Ensure effective change management discipline is used
Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalation issues as required
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
Make effective use of the cost management processes in place in own unit
Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Keep current with industry and/or business trends
May perform testing according to test plans, monitor

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📌 Enterprise NAS & Object Storage Specialist (Ontario)
🏢 TD Bank
📍 Ontario