Client Solutions Manager

About Formula:

Formula is an AI-native growth agency helping D2C health and e-commerce brands build, test, and optimize high-converting growth funnels. We work across onsite conversion and lifecycle marketing: from strategy and design through implementation, experimentation, and measurement, to help brands improve how they acquire, convert, and retain customers.

Formula is a small, venture-funded startup growing quickly alongside our clients and team. As we grow, we’re staying AI-native by default, using AI to give a small team the leverage to accomplish what traditionally requires a much larger organization. People remain at the center of the work, bringing the judgment, creativity, and ownership that turn that leverage into meaningful results.

The Role:

We're looking for a Client Solutions Manager to own client relationships and help turn client goals and growth opportunities into transparent strategies, priorities, and execution.

This is a hands-on role at the intersection of client strategy, growth, and delivery. You'll work directly with clients, use performance data to identify opportunities and guide priorities, and coordinate with Formula's growth, product, design, and engineering teams to move work from strategy through execution.

You'll also help improve how Formula manages and grows client accounts as we scale, with the opportunity over time to take on broader ownership of the client function.

What You'll Own:

- Client relationships: Own onboarding, day-to-day communication, reviews, expectation-setting, and difficult conversations.
- Client strategy: Understand each client's business, goals, customers,



and growth challenges and translate them into clear priorities and recommendations.
- Growth planning: Partner with Growth Product Managers to interpret funnel performance, experiments, and client goals and turn them into account roadmaps.
- Delivery: Coordinate across growth, product, design, and engineering to move high-quality work from strategy through execution across multiple accounts.
- Performance & recommendations: Use conversion, funnel, lifecycle, and experiment data to identify opportunities, communicate results, and recommend next steps.
- Retention & account growth: Identify opportunities for renewals, expanded scopes, and additional programs based on client needs and demonstrated results.
- Process building: Help improve and document how Formula manages client relationships and delivers work as the company scales.

What We're Looking For:

- Client ownership: You've directly owned external client relationships and know how to build trust, manage expectations, and navigate difficult conversations.
- Strategic & analytical judgment: You're comfortable interpreting performance data, identifying opportunities, and turning analysis into clear recommendations and priorities.
- Growth understanding: You understand—or can quickly learn—how businesses improve acquisition, conversion,



retention, and customer experience.
- Clear communication: You can make complex information understandable and turn conversations and analysis into decisions and actionable next steps.
- High ownership: You operate independently, manage multiple accounts and priorities, identify problems early, and consistently close loops.
- Cross-functional execution: You're comfortable working across functions such as growth, product, design, engineering, and marketing to get work shipped.
- AI fluency: You're comfortable working with AI tools or excited to learn how to use them deeply as part of your day-to-day work.
- Adaptability: You learn quickly and are comfortable being hands-on in a fast-moving, early-stage environment.
- Relevant experience: Experience in DTC/e-commerce, growth, CRO, lifecycle marketing, agency/client services, consulting, AI tools, or technical/cross-functional environments is valuable. We don't expect you to have experience in all of them.

Compensation & Location:

- Compensation: $75,000–$110,000 CAD base + equity, depending on experience/qualifications, for Canada-based candidates.
- Location: Remote within Canada, with a preference for candidates based in or near Toronto.
- Employment: Full-time.

This is an opportunity to join Formula at an early stage, take meaningful ownership of how we work with our clients, and help build a function that will grow alongside the company. If you’re excited by the combination of client relationships, growth strategy, hands-on execution, and building from the ground up, we’d love to hear from you.

📌 Client Solutions Manager (Canada)
🏢 Formula
📍 Canada