About the Job

The IT Operations Manager implements and administers global technology activities: manages, upgrades and directs the installation, operation and maintenance of information technology hardware and software.

As IT Operations Manager, You Will…

Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering

Administer and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software

Maintain staff by recruiting, selecting, orienting, and training employees

Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations

Maintain a safe and secure work environment

Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments

Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptops

Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary

Monitor, report and document system and performance issues

Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results

Adhere to company policies, core values and procedures





Work on shifting schedules and available to work in a 24/7 operations workplace

Interpret and validate technical issues, test solutions, follow-up and **escalate** when necessary

Solve complex problems in a technical service-oriented environment

Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

As IT Operations Manager, You Have…

Post-secondary or completion of post-secondary schooling preferred

Minimum 2 years IT experience

Minimum 1 year management/project management experience

Experience managing base image and software packaging deployments

Working knowledge with MS Windows, IOS/OSX, Android, system environments

Experience in Microsoft desktop and server platforms and their related software management applications

Detail-oriented team player with creative problem-solving and project management skills

Ability to implement change and innovation

Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance

Strong interpersonal and organizational skills, must be customer oriented

Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV's, etc.)

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📌 IT Operations Manager (Alberta)
🏢 Intouchcx
📍 Alberta