Enhance client loyalty as a Manager of Client Insights at Dexterra Group. Focus on turning feedback into strategies that improve satisfaction and drive business performance.

In this critical role, you will lead efforts in connecting client insights to actionable improvements. Collaborate with various stakeholders to optimize client relations, satisfaction, and retention strategies. Your leadership will play a vital role in operational excellence and service enhancement.

Key Responsibilities:
• Oversee client interviews and NPS follow-up processes
• Analyze client satisfaction drivers and risks
• Develop reporting standards and action tracking mechanisms
• Support client interaction and performance reviews
• Create executive summaries and dashboards for leadership

Requirements:
• 5+ years in roles related to client excellence or business analysis
• Experience in leading client-focused initiatives
• Solid analytical and communication abilities
• Expertise in Microsoft tools and reporting applications
• Valid driver’s license with travel flexibility

Join a team committed to exceptional client support and sustainability at Dexterra Group.
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📌 Manager of Client Insights at Dexterra Group (Ontario)
🏢 Dexterra
📍 Ontario