Elevate IT services with STACK IT as an IT Operations Manager in the Greater Toronto Area. Drive team efficiency and enhance user experiences through innovative solutions.

This role calls for a seasoned IT leader to manage day-to-day operations while building solid team dynamics and improving service delivery. As you oversee ticket management and implement ITSM best practices, your impact will reshape how technology serves the organization. Your forward-thinking approach to automation and technology adoption is key to success.

Key Responsibilities:
• Lead IT support operations ensuring top-notch service levels
• Coach and develop an effective customer-centric team
• Manage escalations, incidents, and service performance metrics




• Govern ITSM processes and report on service KPIs
• Advocate for modernization in IT support capabilities

Requirements:
• Over 5 years in IT service delivery or support management
• Proficient in ITIL principles and practices
• Experience with ITSM platforms like ServiceNow or Jira
• Strong communication and customer service skills
• Passion for AI and its impact on IT service delivery

Transform user experiences and operational success in IT at STACK IT by leveraging leadership and innovative practices.
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📌 Lead IT Operations Manager Greater Toronto (Ontario)
🏢 STACK IT Recruitment
📍 Ontario