CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lodges

Staff rates at all CRMR properties

Employee Benefits Program

Discount on food and beverages at our hotel dining outlets

Staff events and recognition programs throughout the year

Opportunities for growth and advancement across our properties

Access to staff fitness facilities (select properties)

Annual wage and performance review

Why Work With Us
This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Primary Function
Tomaintain the highest standards of cleanliness in guest rooms and public areas,ensuring all guest requests are handled promptly and courteously. TheHousekeeping Supervisor acts as a key liaison between housekeeping staff,management, and guests, fostering excellent communication and teamwork.

Duties & Responsibilities

1. RoomManagement

Collect and manage dailychecklists of rooms to be inspected

Regularly inspect rooms to upholdand enhance quality standards





Utilize Opera PMS for efficientroom status updates and lost & found tracking

Prioritize room inspections:Check-ins and Check-out/Check-ins first, then Stays and Sheet Changes, lastlyCheckouts

Change room status using in-roomphone systems

2. TeamLeadership

Provide daily direction, taskprioritization, and motivation to housekeeping team

Train staff on cleaningprocedures, amenities, supplies, and safety protocols

Model exemplary grooming, uniformcompliance, and guest engagement

Assist in conflict resolutionamong team members when necessary

3. OperationalManagement

Manage linen inventory, ensuringproper storage and distribution

Track room status and attend tomaintenance requests promptly

Maintain organization ofhousekeeping office and storage areas

Assist Housekeeping Manager andAssistant Housekeeping Manager with daily projects, during peak periods, and inemergency situations

Coordinate with Housemen and FrontDesk

4. GuestService

Respond promptly and courteouslyto all guest requests and concerns

Ensure VIP rooms receive specialattention and meet all specific requirements

5. Complianceand Safety

Adhere to and enforce all health,safety, and sanitation procedures

Ensure proper handling and storageof cleaning chemicals and equipment





Conduct regular safety checks inguest rooms and staff areas

6. Flexibilityand Cross-Training

Be versatile to work AM, PM asrequired

Crosstrain in all housekeepingdepartments (Room Attendant, Houseperson, Woodsmen, Night Cleaner, etc.)

Assist room attendants with makingbeds and cleaning during peak times or staff shortages

Skills & Experience

Minimum 2 yearsof experience in hotel housekeeping

Goodcommunication skills in English; additional languages are an asset

Detail-orientedwith a keen eye for cleanliness and organization

Physical staminato perform tasks such as bending, lifting, and standing for extended periods

Flexibility towork varying shifts, including weekends and holidays

Knowledgeofcleaning chemicals, equipment, and safety protocols

Ability to workunder pressure

Basic computerskills for reporting and communication purposes

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-(phone hidden).

We look forward to receiving your application

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📌 Housekeeping Supervisor (Field, BC, Yoho National Park) (British Columbia)
🏢 Kaizen Lab
📍 British Columbia