Customer Success Manager -- US/Canada -- Contract-to-Hire The Role:
We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!
Our ideal candidate is very technical and will dig into the product to become an expert. They are excellent at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.
GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer's processes and challenges in order to influence their workflows.
Travel: 10%
What Success Looks Like:
Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
Analyze customer's product usage data to recommend features, settings, or modules that will enhance the customer experience
Proactively build customer strategies and success playbooks and monitor results




Maintain an expert level understanding of the GoodTime product suite (technical and workflow)
Deeply understand the TA industry to identify current opportunities and connect customer challenges with solutions
Work cross-functionally to deliver an incredible customer experience
About You:
4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
3+ years of experience conducting QBRs
Recruiting, ATS and/or HR Technology is highly preferred
Superior communication, presentation, and interpersonal skills
Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
Someone who finds solutions to problems without being given all the answers
Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
Bachelor's degree or equivalent experience
Benefits/Perks
Remote first culture
Health, Dental, and Short-term Disability plans, with generous employer contribution
Flexible time off
8 week Parental Leave (including adoption placement)
$500 home office reimbursement
Up to $500 towards self-selected learning and development
Pre-IPO Stock Options
Location: Fully Remote - United States or Canada

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📌 Customer Success Manager (Quebec City)
🏢 Gofractional
📍 Quebec City