Enhance operational success in the Senior Manager of Workforce Execution position. This crucial role demands expertise in resource planning and strategic optimization for customer support.

As a Senior Manager, you'll lead initiatives that refine workload management and improve customer service outcomes. Responsibilities will include overseeing business-impacting events, optimizing team performance, and connecting strategy with execution. Your influence across functions will drive operational excellence and transformative improvements.

Key Responsibilities:
• Oversee workload distribution based on capacity and business priorities
• Manage forecasting and staffing alignments to meet demand
• Lead strategies to boost customer satisfaction and operational KPIs




• Drive continuous improvement through data and process engineering
• Build strong, high-performing teams through effective leadership

Requirements:
• 7+ years in customer service operations or operational strategy
• 5+ years managing leaders or complex teams
• Solid background in contact center management and metrics
• Exceptional problem-solving and executive communication skills
• Bachelor’s degree in Business, Operations, or related fields preferred

Transform customer support operations with your leadership and strategic insight in this essential role.
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📌 Senior Manager of Workforce Execution (Ontario)
🏢 Dayforce
📍 Ontario