Monday to Friday, 8:00 AM – 4:30 PM (40 hours/week)

About Us Commercial Air Compressor is a leading provider of industrial compressed air systems, equipment, service, and maintenance across Ontario. We work with manufacturing and industrial facilities to provide reliable equipment and responsive service.

Position Overview We are looking for an experienced Service Coordinator to join our service team in Markham.

This position will be responsible for coordinating service technicians, scheduling customer calls, managing work orders, and helping keep our service department running efficiently.

The ideal candidate will have experience in service coordination, dispatch, scheduling, or working with field technicians. Experience in HVAC, mechanical, industrial, electrical, or construction service is an asset.

Responsibilities

Schedule and coordinate service technicians

Manage daily technician schedules and routing

Coordinate emergency service calls and preventative maintenance

Answer and manage incoming service calls, emails, and customer requests

Create and manage work orders from start to completion

Prepare and follow up on service quotes and customer approvals

Communicate with customers regarding scheduling and service updates

Communicate with technicians regarding jobs, priorities, parts, and customer requirements

Review technician recommendations and arrange required parts





Coordinate with vendors and suppliers for parts and materials

Track open jobs and keep service records up to date

Maintain accurate customer and equipment information in our CRM/ERP system

Follow up on outstanding jobs and approvals

Assist the Service Operations Manager and service team with day-to-day coordination and administrative tasks

Requirements

2+ years of experience in service coordination, dispatch, scheduling, or a similar role

Experience coordinating field technicians is preferred

Experience in HVAC, mechanical, industrial, electrical, construction, or equipment service is an asset

Strong organizational and multitasking skills

Good communication and customer service skills

Ability to prioritize urgent service calls

Solid attention to detail

Comfortable working in a fast-paced environment

Experience with CRM, ERP, service management software

Base Salary: $58,240 – $66,560 per year

Additional Compensation: $15,000 – $20,000 per year, based on experience and performance

Total Compensation Opportunity: $73,240 – $86,560 per year

Benefits include:

End-of-year performance bonus

Matching Group RRSP

Health Spending Account

Paid wellness days

Monthly team lunches

Company team events

Opportunities for growth and advancement

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📌 Service Coordinator (Winnipeg)
🏢 Commercial Air Compressor
📍 Winnipeg