About The Company

Nordia Inc. is a leading provider of customer experience management solutions, dedicated to building trusted connections and delivering exceptional service to some of the most prominent brands across Canada. Renowned for its innovative approach and commitment to quality, Nordia creates an engaging work environment that nurtures talent and supports its teams at every stage of their careers. Recognized as one of Canada's Most Admired Corporate Cultures by the Waterstone Award, Nordia prides itself on fostering a culture of empathy, authenticity, and innovation.

With a focus on employee satisfaction, 84% of its workforce would recommend Nordia as an employer to friends and family, reflecting its dedication to creating a positive and rewarding workplace.

About The Role

We are seeking talented bilingual Customer Experience Representatives to join our fully remote team in New Brunswick. In this role, you will serve as a vital link between Nordia and its customers, providing white-glove solutions and ensuring an outstanding customer experience for a luxury fashion brand, Mackage. This position offers the flexibility to work from home, allowing you to balance your professional and personal life effectively.

As a Customer Experience Representative, you will handle customer inquiries via phone, email, live chat, and text, offering expert guidance on products, sizing, and styling.

Your role will be instrumental in enhancing customer satisfaction, fostering loyalty, and promoting the brand’s premium offerings. The position is seasonal, running from November to February, with potential for extension based on performance.

Qualifications





- Fluent bilingual proficiency in English and French is essential, with approximately 90% of interactions conducted in English.
- Reside in New Brunswick, with a reliable high-speed internet connection (minimum 25 Mb/s).
- Availability to work 20 to 40 hours per week, including evenings and weekends, from 10:00 am to 10:00 pm Atlantic Time Monday to Friday, and 10:00 am to 6:00 pm on weekends.
- Must have a completed high school diploma or equivalent.
- Ability to work in a secure and quiet home environment with a dedicated workspace.
- Excellent communication and interpersonal skills, with a problem-solving attitude.
- Comfortable multitasking in a computerized environment.

Training will commence on October 16th, providing comprehensive knowledge about the products and customer service standards necessary for success in this role.

Responsibilities

- Provide direct support to customers through multiple channels including phone, email, live chat, and text messaging.
- Leverage your product knowledge to advise customers on size, fit, and styling options to enhance their shopping experience.
- Inform customers about company policies related to warranty, shipping, and returns, ensuring clarity and transparency.
- Respond promptly and courteously to customer inquiries, demonstrating empathy and professionalism at all times.




- Identify and resolve customer issues to increase satisfaction and foster brand loyalty.
- Recommend complementary products and solutions based on customer needs and shopping habits, promoting cross-sell opportunities on our online platform.
- Maintain accurate and detailed records of customer interactions and resolutions to support continuous improvement.

Benefits

- Competitive hourly wage, including a bilingual premium, with additional bonuses for weekend work.
- Fully paid comprehensive training program to ensure you are well-equipped for success.
- Work remotely from the comfort of your own home, with all necessary equipment provided.
- Versatile scheduling options to accommodate your personal commitments.
- Opportunity to work with a globally recognized luxury brand, gaining valuable experience in the fashion industry.
- Supportive work environment that values employee well-being and professional growth.
- Potential for contract extension based on performance, offering stability and ongoing opportunities.

Equal Opportunity Nordia Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. We believe that diversity enhances our ability to serve our clients effectively and creates a richer, more innovative work environment.

We are dedicated to providing equal employment opportunities and ensuring a fair and respectful workplace for all employees.

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