Remote-Legal Aide Ontario-French Bilingual Client Service Representative
Legal AidOntario employees are committed to making a difference in the lives of ourclients.

As anintegral partner in the Justice system, working at Legal Aid Ontario is morethan just a

job. It'san opportunity to help people who need it the most; to ensure each clientreceives the

access tojustice afforded to them under the law.

If you arelooking for a new challenge in your already meaningful career with a team

dedicatedto justice, and innovation in a flexible and supportive work environmentconsider

thisopportunity below.

GettingLegal Help Information for Lawyers Newsroom Publications & Resources AboutLAO Blog

Building adiverse workforce that represents the communities we serve while promoting asafe

cultureand work environment that dismantles systemic barriers, welcomes freshperspectives

andembraces differences as a priority is a core value at LAO. LAO encouragesapplicants

fromequity-seeking groups, including but not limited to individuals who are FirstNations, Inuit

or Métis,Black and racialized, as well as persons with disabilities, women and membersof

the2SLGBTQ+ community.

Werecognize the value of equity, diversity and inclusion and are committed toaddressing

systemicbarriers, and prioritizing, attracting and retaining diverse staff. Allinterested and

eligiblepeople will be considered, with due consideration to all protected groundsunder the

OntarioHuman Rights Code.

accountability,openness and consistency. Our recruitment process reflects our commitment to

equity,diversity and inclusion. Accommodations are available throughout therecruitment

process aswell as during employment at LAO. Please direct any accommodation requests to

ourrecruitment team.

Primary function
Theincumbent will use their excellent client service skills and knowledge of LegalAid Ontario (LAO) tomeet client needs and expectations through the use of a telephone based Clientand

Reportingto: Team Manager, Client and Lawyer Support Centre

This is a100% Work from Home position.

Key accountabilities

Assistingcallers in a contact centre environment and providing information in priority

Accessingclient information through the use of PeopleSoft and other computer systems





ProvidingPublic Legal Information and where appropriate and moving the caller through

LAO’scontinuum of services

Clarifyingstatus of specific legal aid applications, in response to telephone inquiriesfrom

clientsand lawyers

Enteringand maintaining case details in PeopleSoft, Excel Databases, or other softwarefor

futurereference by other LAO staff

Communicatingeligibility for Legal Aid services based on completion of a legal and financial

Documentingclient issues and escalating to other LAO departments or District Offices

Referringapplicants that have been refused or that don’t meet established assistance guidelinesto seek other legal and/or government services, including the lawyer referral service,legal clinics, and duty counsel, where appropriate

Identifyingareas of improvement and voicing ideas to help build a solid foundation for a clientservice delivery structure grounded in best practices

Respondingto queries and complaints in a professional, courteous manner and providing referralsto appropriately address requests for further information

Workingwith exposure to emotionally charged situations and distressing or traumatic content—forexample, providing support to agitated clients or hearing disclosures oftraumatic experiences.

Otherrelated duties as required

Excellent verbal and written communication skills and sound judgement forsupporting clients

Excellentcustomer service skills with the proven ability to empathetically managedifficult

clientrelationships while effectively resolving outstanding issues or problems.

Knowledgeof the larger social justice network in which LAO operates and provides client

Organizationalskills with excellent attention to detail and the ability to multitask

Knowledgeof and experience with Aboriginal Peoples culture is considered an asset

Demonstratedcompetency with PeopleSoft software will be considered an asset

Demonstratedcompetency with Microsoft Office software





DemonstratedProficiency in oral and written French (as well as English), selected candidateswill be tested)

Client focus

Adaptabilityand Flexibility

PersonalMotivation and Accountability

Focuson Quality and Best Practice

ProblemSolving and Judgment

Teamworkand Collaboration

What do we offer?
At LegalAid Ontario, we are committed to fostering a supportive and rewarding work

environmentfor our employees. Our comprehensive benefits package reflects this

commitmentand is designed to enhance both professional and personal well-being.

We have acomprehensive health and wellness program that include dental, health and life

insurancealong with Basic Accidental Death & Dismemberment (AD&D;) Insurance,Short [1] Term Disability (STD), andLong-Term Disability (LTD) coverage.

Employeesat Legal Aid Ontario also enjoy generous paid time-off policy includingvacation

days,illness days, discretionary days and statutory holidays.

Employeesare eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU

PensionPlan Trust Fund (OPTrust).

Internet Type

Supported: Cable, DSL and Fibre

NotSupported: LTE, Satellite or Wireless

Recommended Minimum Internet Package Posted Speeds: Download: 75 Mbps/Upload:20

Mbps

Actualrequired speeds during business hours:Download: 25 Mbps/Upload: 10 Mbps

InternetType:

Minimum employee home internet requirements include:

InternetType:

Supported: Cable, DSL and Fibre

NotSupported: LTE, Satellite or Wireless

Recommended Minimum Internet Package Posted Speeds: Download: 75 Mbps/Upload:20

Mbps

Actualrequired speeds during business hours:Download: 25 Mbps/Upload: 10 Mbps

Thecandidate’s existing internet provider and package will be validated during thepre screening process, based on the physical address provided for thecandidate’s remote work

location.In some cases, employee internet speeds may need to be increased in order tomeet

businessneeds. Only those candidates selected for an interview will be notified.

Currently,the virtual live mandatory training is scheduled between (full participation is

required):

Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation

days,illness days, discretionary days and statutory holidays.

#J-18808-Ljbffr

📌 Remote-Legal Aide Ontario-French Bilingual Client Service Representative
🏢 Cochraneontario
📍 Ontario