Work Location London, Ontario, Canada
Hours 37.5
Line of Business Personal & Commercial Banking
Pay Details $45,700 - $61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description Department Overview
Helping is at the heart of everything we do at our contact centres, and we're proud of the value that we can deliver from 7am EST - 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you'll make a meaningful difference to our business, our customers, and our communities.
Job Details London Contact Centre Credit Card Representative What You’ll Do As the voice of TD, you'll be passionate about understanding our customers. Whether you're assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you'll help us offer trusted support to our clients whenever they need it. You'll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Make people's day:



consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where You’ll Work After completing in-person training and onboarding sessions, you'll work primarily offsite. Since most of your work activities can be performed independently, you'll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
Job Requirements What You Need to Succeed We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.
High School Diploma or equivalent
Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns.



(Preference given to those with experience in financial or service industries.)
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Passion to assist customers in resolving unspoken needs by offering consultative advice
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Additional Information Training Start date: November 16, 2026
Mandatory Training: 12 weeks full time Paid Training, IN PERSON Onsite
Training schedule: Monday - Friday, 9:00am - 5:00pm
Training location: 275 Dundas Street, London, Ontario
Full Time work schedule (after training): 37.5 hours/week, 5 days/week, (Candidates must be flexible to work within Business Hours: Monday to Sunday 7am-12am, various start times)
Part Time: Not Available
National Occupation Classification (NOC) Code 14201 - Banking, insurance and other financial clerks (NOC)
We're delighted that you're considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive advantages plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regu

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📌 London Credit Card Representative (Ontario)
🏢 TD Bank
📍 Ontario