Shape unforgettable hospitality experiences as a Guest Service Agent with Sandman Hotel Group. This essential role requires a commitment to exceeding guest expectations every day.

As a Guest Service Agent, you represent the Sandman Hotel Group's commitment to outstanding service. Applicants should thrive in dynamic environments and demonstrate excellent communication and conflict resolution skills. Key tasks include warmly greeting guests, managing their check-in and checkout processes, and addressing any questions or issues that arise.

Key Responsibilities:
• Present a friendly and professional image to guests
• Efficiently check guests in and out of the hotel
• Assist guests with luggage and transportation needs




• Handle telephone and email inquiries effectively
• Accurately compute guest bills and process payments

Requirements:
• Experience in hotel front desk operations preferred
• Solid time management and multitasking skills
• Knowledge of Opera/Opera Cloud software
• Excellent conflict resolution and negotiation abilities
• 1 year in customer service or hospitality preferred

Become a key player at Sandman Hotel Group, delivering outstanding guest experiences daily!
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📌 Sandman Hotel Group Guest Service Expert (British Columbia)
🏢 Sandman Hotel Group
📍 British Columbia