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Description:

Temporary Full Time

-

12-month contract | Edmonton

We’re looking for an organized, service-focused Administrative Assistant to join our Disability Management Services Office (DMSO) team.

In this role, you’ll provide important administrative and front-line support that helps our team deliver timely and effective service to employees and clients. You’ll respond to inquiries, process correspondence and invoices, maintain accurate information in our systems, and coordinate documents and records.

What you will do

Respond to incoming inquiries through the department’s toll-free telephone line and provide professional, helpful and respectful service.

Process invoices and enter required information to support timely payment.

Open, sort, prepare and distribute incoming mail.

Scan and upload documents into the document management system and assign tasks to the appropriate team members for follow-up.

Prepare and send correspondence to employees, clients and service providers.

Maintain accurate employee and client information in Canada Life systems, including contact and banking information.

Review returned mail, investigate address information and coordinate resending when appropriate.

Coordinate the distribution of files requested from the Records Centre.

Maintain accurate and organized records while handling sensitive and confidential information with care.

Work collaboratively with team members and contribute to an inclusive and respectful work environment.

Provide additional administrative support based on evolving team and business needs.

What you will bring

Experience in administrative support, customer service, data entry or a related area is an asset.

Comfort using Microsoft Outlook, Word and Excel, with the ability to learn new systems and technology.

Strong keyboarding and data-entry skills with a focus on accuracy.

Strong organizational and time-management skills,



with the ability to prioritize multiple tasks.

Explicit, professional and respectful written and verbal communication skills.

A service-focused approach and the ability to work effectively with people from a variety of backgrounds and perspectives.

Strong attention to detail and problem-solving skills.

Ability to work independently while contributing to a collaborative and supportive team.

Ability to handle sensitive and confidential information with discretion.

Adaptability and a willingness to learn.

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost ofsubmittingthese checks will be covered by Canada Life.

The base salary for this position is between $34,900 - $41,000annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose:



to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreabout Canada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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