Who we are
ML arteka is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:

Empathetic - we listen, we understand, and are considerate of everyone

Persevering - we dont give up on challenges or people and go all the way

Inclusive - we value everyone and their perspectives

Reliable - we deliver what we promise, and more

Innovative - we make things better than they were yesterday

The role
For this role, we are looking for someone who’s more Digital and Tech focused but can easily translate to business outcomes. For example, if we’re seeing a fallout at a certain step it may be because of an api error, however, the api error might be because of certain business logic (like no plans were configured for that type of customer), rather than focusing on a code fix as the only solution.

You will

Own and manage the product roadmap for offer presentment capabilities across retail, call centre, and assisted sales channels

Define how offers are surfaced, prioritized, grouped, and displayed to agents, covering recommendations, promotional visibility, save and retention offers, cross-sell, and upsell

Translate offer strategy into epics, user stories, acceptance criteria, process flows, eligibility scenarios, offer hierarchy rules, and edge-case handling

Manage platform and integration dependencies across CRM, agent desktop, offer management, pricing, campaign, billing, customer profile, and commerce platforms

Work with retail and call centre stakeholders to reduce friction,



improve offer discoverability, and build agent confidence in presenting offers

Coordinate testing, UAT, launch readiness, operational communications, defect triage, production validation, and post-launch monitoring

Establish standards for offer display, offer language, eligibility messaging, offer ranking, and presentment behavior across assisted channels

Set and monitor KPIs for offer visibility, adoption, conversion, attachment rates, save and retention performance, agent efficiency, and defect reduction

Who you are

5+ years in Product Management, Product Ownership, Business Systems Analysis, Technical Delivery, or a related digital or platform role

Experienced with agent-facing, sales-facing, care-facing, commerce, CRM, offer, pricing, or customer management platforms

Strong at translating complex business requirements into delivery-ready user stories, acceptance criteria, and technical requirements

Comfortable with offer eligibility, customer segmentation, pricing, promotions, recommendation logic, and decisioning concepts

Technically fluent across offer lifecycle and governance, agent desktop and CRM workflows, REST/API concepts and integration patterns, funnel and adoption analytics, and release delivery (UAT, regression, defect triage, rollback planning)

Skilled at managing cross-functional dependencies across engineering, architecture, operations, marketing, sales, and analytics

Analytical, using data, defects, agent feedback, and performance insights to guide prioritization

Experienced in Agile delivery, Kanban and/or Scrum, with strong backlog ownership and refinement discipline





Clear communicator who can explain technical concepts to business stakeholders and translate business needs into scalable platform capabilities

Bonus: telecom, retail, or call centre background; familiarity with recommendation engines, rules engines, or decisioning platforms; experience improving frontline sales workflows or omni-channel consistency

What to expect

Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you

Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best

Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs

Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going

Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate

Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us

Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

Inclusion and equal opportunity employment
ML arteka is an equal prospect employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.

Are you ready to join the award-winning team and help us accelerate digital transformation?

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📌 Sr Product Owner (Ontario)
🏢 ML arteka
📍 Ontario