Become a Client Protection Specialist with Scotiabank in Scarborough, Ontario, dedicated to intercepting scams and safeguarding clients. Utilize your communication and analytical skills to combat fraud effectively.

This role is essential for evaluating scam alerts and directly interacting with clients who may be victims. Your aim is to provide client education, alert them to potential fraud, and support them through investigations. Comfort with sensitive conversations is vital.

Key Responsibilities:
• Act on alerts from various internal partners promptly
• Assess patterns indicating potential scam victimization
• Use persuasive techniques to influence client decisions
• Provide timely and clear scam prevention messaging
• Document all client interactions accurately

Requirements:
• Relevant education in financial services or criminology
• Experience in client service or fraud detection
• Analytical skills for assessing risk and evidence
• Robust communication capabilities in English, French is a plus
• Ability to work under pressure in fast-paced environments

Support Scotiabank in creating a safer banking space by actively intervening in scam threats.
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📌 Client Protection Specialist at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario