Step into an impactful role at CBI Home Health as a Care Access Representative in Mississauga. This full-time position revolves around enhancing client experiences through effective scheduling and coordination.

As part of a high-volume contact center, you will oversee the scheduling for Personal Support Workers and Nurses, ensuring seamless client care. Strong organizational skills and the ability to manage multiple priorities are essential for success in this dynamic environment.

Key Responsibilities:
• Optimize scheduling of care providers using specific software
• Achieve KPIs for scheduling efficiency and communication
• Foster transparent communication with clients and team members
• Build lasting relationships with clients and healthcare professionals




• Accurately maintain all scheduling and client databases

Requirements:
• Completion of Grade 12 education
• 2+ years in Customer Service or related fields
• Proficiency in Microsoft Office Suite and scheduling software
• Strong communication skills and problem-solving orientation
• Ability to multitask effectively in a busy setting

Your scheduling talent and customer service skills can greatly improve care delivery at CBI Home Health, enriching lives in the Mississauga community.
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📌 Full-Time Care Access Representative Mississauga (Ontario)
🏢 CBI Home Health
📍 Ontario